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Internet Sales Warranty Information

Warranty Information: Home Products
WARRANTY LIMITATIONS
The following is not covered under JL Audio's warranty program:


1. Product with defaced, altered or removed serial numbers (no valid, legible serial number = no warranty).

2. Product owned by anyone other than the original purchaser from an authorized JL Audio dealer. (The warranty is not transferable and will not apply to products purchased from unauthorized dealers.)

3. Product that has been physically abused (run over by a car or beat with a hammer, for example).

4. Speaker product that has been over-powered, causing thermal (burnt voice coil) and/or mechanical failure (ripped surrounds or spiders).

5. Product that has not been installed according to the instructions in the owner's manual

6. Product in which disassembly, repair and/or modification has been attempted by unauthorized parties

7. Product damaged cosmetically due to improper handling or normal wear and tear

8. Product damaged in an accident, due to criminal activity (attempted theft, gunshot damage, etc.) or by acts of God (flooding, lightning, locusts, etc.)

9. Custom finishes or other cosmetic treatments applied to products. (JL Audio will not be responsible for restoring or maintaining any custom finishes)

10. Installation and shipping costs associated with removing, re-installing or shipping the product to JL Audio for warranty service





WARRANTY TERMS
(effective August 12, 2005)
These terms supercede all prior published warranty terms

JL Audio home audio products are warrantied against defects in materials and workmanship for a period of Three (3) Years from the original date of purchase.
All warranty service requires original sales receipt documentation.

Please hold on to your sales receipt!

Note: Products purchased from unauthorized dealers are not covered under warranty. Ask your dealer for details on warranty limitations.

IF YOU NEED SERVICE ON YOUR JL AUDIO PRODUCT:
All warranty returns should be sent to JL AUDIO freight prepaid through an authorized JL AUDIO dealer and must be accompanied by proof of purchase (a copy of the original sales receipt.)  Direct returns from consumers or non-authorized dealers will be refused unless specifically authorized by JL AUDIO with a valid return authorization number.  Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Coverage may be invalidated as this date is previous to purchase date.  Return only defective components. Non-defective items received will be returned freight-collect.  Customer is responsible for shipping charges and insurance in sending the product to JL AUDIO.  Freight damage on returns is not covered under warranty.  Always include proof of purchase (sales receipt).

 
 
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